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Return & Exchange Policy

Returns or Exchange will be accepted if items are in new condition, unworn, unaltered and free of damages by the customer as long as the return or exchange is initiated within 15 days of the order ship date. For a full refund or exchange, mail out your item within 15 days from the receipt of original order. Please note, refunds are exclusive of shipping cost. Items exchanged after 15 days from the receipt of original order will be charged for the cost of return shipping items must be returned with all GREATS tags attached and must be in their original packaging such as shoeboxes and dust bags.

Rules For Accepting Shipments

Before accepting shipments of any products, kindly ensure that the products packaging is not damaged or tempered. If the package is damaged or tempered, we request you to refuse delivery. We assure refund upon such refused delivery or non-delivery with proper proof. If in case you choose to accept the product, you shall do it at your own risk.

The products for which installation is provided should not be opened by yourself, nor its packaging be opened or tampered with. Authorized personnel shall help in unboxing and installation of the product. In case you choose to unbox the product or try installing the same, you shall do it at your own risk.

Rules For Return & replacement

  • Request to return for refund or replacement must be raised within 15 days of order ship date.
  • Returns shall be arranged for pickups through a logistic service provider. However, in the event the logistic service partner is unable to do so, a notification regarding the same shall be sent to you, for dispatching the product using a reputed courier in your respective area to the address mentioned in the notification.
  • Returns are subject to verification and checks in order to determine the legitimacy of complaint/return. During pickup your product shall be checked for the following conditions.

For  Conditions

Correctness  IMEI/Name/Image/Brand/Serial number/Article Number/Barcode should match and MRP tag should not be removed and clearly visible.

Completeness All in the box accessories, freebies, warranty/guarantee cards and combos (if any) should be present.

Non-Usage  The product should be unused, unwashed, unsoiled, without any stains and with non-tempered quality check seals/ warranty seals (wherever applicable)

Non-Damage Product  the Products (including sim trays/charging port/headphone port, back panel etc.) should be undamaged and without any scratches, dents, tears or holes.

Non-Damage Products original packaging/ brand box should be undamaged.

  • Products may be rejected for return if they are not returned as per the conditions mentioned above. Products may also be rejected for return (for refund or replacement) if sent directly to the seller by you without our approval for the same.in which case you waive any and all claims against KARTWIZ.
  • If the product received does not pass the verification and checks, product will be shipped back to you.
  • Refund/Replacement shall be issued to you only after the product received and verification checks done for the same.
  • Replacement is subject to availability of the product (color, size etc.) and is limited to one request.
  • In case the replacement product is out of stock, a refund will be initiated.
  • If the price of the replacement product is lower than the amount paid by you originally, a partial refund will be initiated to you.
  • Products with passwords/locks should be returned unlocked disabled.
  • Product the stores personal information should be returned after deleting all personal information. KARTWIZ shall not be responsible in any manner for misuse or usage of such information.
  • Products sold as combos/sets cannot be replaced or returned individually.
  • Products should be carefully packaged so that there is no damage during transit.
  • KARTWIZ shall not be responsible for the products returned by mistake. In circumstances where a product not belonging to the seller or transacted through KARTWIZ is returned by mistake. KARTWIZ or the seller shall not be accountable for misplacement or replacement of the product and shall not responsible for its delivery back to you. You waive any and all claims against KARTWIZ in the regard.

 

Repeated Return Requests

  • We reserve a right to impose such changes as is necessary to reimburse the expense of delivery and pickup. If we observe that you have a transactional history of repeated returns.
  • We also reserve a right to make the product ineligible for return or refund or replacement. If we observe a transactional history of repeated returns.
  • We may also notify that the facility of pickup for returns from you has been withdrawn. In which case, you will have to bear your own expense and logistics to return the product back to the seller.
  • The liability and risk of such returns shall be on you to establish your return. Refund for returned products or replacement shall only be initiated if they pass through conditions mentioned above. If the product received fails to pass through the verification and checks, the product shall be shipped back to you for which you shall have to bear the expense.

Fraud Transaction
You shall not be entitled to receive the product or refund or replacement of the same. If we find any transaction by you have misused the website/App to perform any action that is considered to be illegal, fraudulent, unlawful whenever under any current legislation or not. KARTWIZ reserves the right to hold on to forfeit such amounts received from you or to be received from you at the later date, or claim such amount from you against any taxes, duties, penalties, interest, losses, damages, liabilities, costs, expenses, claims, orders, judgments and consequences arising from investigation or enquiry by the government or internal to KARTWIZ.